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Frequently Asked Questions


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Q: What are the services/responsibilities of the Public Utilities Department?

A: Public Utilities provides citizens with the essential services of water, reclaimed water and wastewater collection.

The department is responsible for the continuance of clean and safe potable water and reclaimed water and a wastewater collection system for the health and well being of the public.

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Q: I have questions about my utility bill. Who do I call?

A: You can call (727) 562-4600 or come by in person to our Utility Customer Service Department at 100 S. Myrtle Ave., Clearwater, FL, 33756.

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Q: Why is my water discolored?

A: Water supplied by the City of Clearwater meets existing quality standards. Occasionally, water may become discolored due to main flushing, dead-end lines, repairs, etc. Call (727) 562-4960 for assistance.

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Q: Why do I have low water pressure?

A: Low water pressure may occur for several reasons, frequently in the customer's own system, such as leaks, closed house valve, water softener/conditioner, etc. Call (727) 562-4960 for assistance.

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Q: I've found a leak in my City water service. What should I do?

A: Water Division employees maintain water mains and service lines up to the outlet (customer side) of the meter. To report water leaks call (727) 562-4960, Monday through Friday, 7:00 am-5:00 pm. All other times, please call (727) 462-6633.

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Q: A sanitary lift station has a flashing red light or an alarm ringing. What should I do?

A: For Lift Stations that have a red light flashing or an alarm bell sounding, please call (727) 562-4960 ext. 7230 between 7:00 am and 3:30 pm, Monday through Friday. All other times please call 462-6633.

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Q: My sewer is stopped up. What should I do?

A: If you have a sanitary sewer stoppage, contact a licensed plumbing company. They will determine if the problem is the owner's or the city's responsibility. If it is the City's responsibility, the plumber will notify the City.

To receive a copy of the City of Clearwater sanitary sewer policy, please call the Public Utilities Department at (727) 562-4960 ext. 7230 between 7:00 am and 3:30 pm, Monday through Friday.