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Frequently Asked Questions
Utility Customer Service
62 Plus Program
Utility Customer Service offers a program to assist senior citizens,
and customers who are disabled and on a fixed income, avoid late payment
charges on their City of Clearwater utility bills.
Sometimes the past due of the utility bill does not coincide with receipt
of a monthly Social Security, retirement, or disability check. This may
result in a late payment charge billed to their account. To assist those
customers, Utility Customer Service offers the 62 Plus Program.
With 62 Plus, the regularly scheduled past due date can be adjusted
to accommodate receipt of fixed income retirement or disability payments.
For example, if a senior or disabled customer, receives the Social Security/disability/retirement
check on the 3rd of each month, and their City of Clearwater utilities
bill is normally past due after the 28th of the month, the 62
the past due after date to the 8th of the month, allowing the customer
the necessary time to receive their monthly check and pay their City
of Clearwater utility bill without incurring a late payment charge.
It's easy to apply for 62 Plus Program:
- Just complete an application
form certifying that you are at least
62 years of age, or disabled, and that you are on a fixed income
(Social Security, Disability, Retirement)
- Provide identification - Social Security
Number, Driver License Number, or State ID Number
- Provide documentation
of your income (The letter you receive from the Social Security
Office that shows your monthly income or your Disability
or Retirement papers are sufficient)
- Indicate on what date you
receive your monthly income check (or direct deposit) each month
It's that easy. Please call Utility Customer Service at 562-4600
for additional information or stop by our office, located on the 1st
floor of the Municipal Services Building 100 South Myrtle Avenue.