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Utility Customer Service

Utility Customer Service Home



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Go Paperless

The City of Clearwater now offers paperless utility billing. It's easy, convenient, and environmentally friendly. After registering online, we'll notify you by e-mail each month when your bill is ready to view online. You will have access to your bill 24 hours a day, 7 days a week from wherever you are and will be able to view past bills. To register, visit our paperless sign-up page. If you have questions, please call (727) 562-4600.


Welcome to Utility Customer Service!

Utility Customer Service (UCS) is responsible for delivering quality services in the area of utility billing and customer support, including customer contact (telephone and walk-in); payment processing/cashiering; credit/collections; meter reading; and billing. UCS provides customer service for all 7 City of Clearwater utilities (water, sewer, reclaimed water, solid waste, recycling, stormwater, and gas - natural and propane).

Each month CCS is responsible for reading over 66,000 meters, billing over 50,000 accounts, responding to over 9,000 customer telephone calls, and processing some 7,500 payments by customers who come to our lobby or drive-in facility.

We hope that you find our Web pages useful and informative. In the coming months we will be presenting additional information and providing more online transactions to assist customers with City Of Clearwater utility services. We invite you to contact us with any suggestions that you may have.

Thank you!